go card is a smart card that stores value for travel for use on TransLink services on buses, trains and ferries. go card is a new paperless ticketing option being introduced by the TransLink Transit Authority across South East Queensland. The new electronic go card makes catching public transport easy and more convenient - there is no need to find cash or queue for a ticket. Passengers simply touch on at the beginning of their journey and touch off at the end. go card is designed to make catching public transport simpler whilst ensuring that existing costs of travel are maintained. Effective from Monday 4 August 2008, an up-front discount is offered for go card travel with an additional discount available for frequent go card users through a frequent user scheme. Please note Daily, weekly and monthly paper tickets will continue to be available. go card makes travelling on public transport quicker and easier. Convenience and speed You will no longer need to carry change or queue for a ticket or wait for a ticket to be issued. Simply touch on at the beginning of your journey and touch off at the end of your journey. Simplicity Travel across any zone on TransLink's services on buses, trains and ferries with the one card. Your go card will work out the zones and your fare. Extra flexibility You do not have to nominate a certain number of zones of travel as is the case with current ticket products. Travel discounts apply regardless of zones travelled. More security You can register your card to protect your balance against loss or theft. Easy to top up You can top up your go card through a variety of channels – online, via the phone, at QR stations, on board bus services (excludes Brisbane Transport) and at go card retailers.
* Seniors, child and concessions Seniors, child and concession card holders must show proof of concession and proof of identity when requested by an authorised person when using TransLink services on buses, trains and ferries. Child go cards will expire on the child’s 15th birthday and concession go cards will expire on the same date as the concession entitlement expiry date. This information is required at the time of purchase. A reminder message will appear on the card reader 30 days before the child or concession card is due to expire. To minimise any possible disruption to your normal travel patterns, you can arrange a new card before your existing go card expires. For example, a uni student starting full time work will need to change their go card type. Your go card can be registered or unregistered. If you choose to register your card, your personal information will be held on a secure central system and linked to the serial number of your go card. The benefits of registering your go card include:
Your go card is durable and comes with a three year warranty for manufacturing defects. Lost or stolen card If your registered go card is lost or stolen, phone TransLink immediately on 13 12 30. As soon as you do this, your card can be blocked so no one else can use it. You can then arrange a new go card, and transfer the deposit and the balance from the old card (at the time you reported the loss or theft) to the new card. What if my card is faulty? If you cannot touch on or off and you observe that other customers can, your card may be faulty or damaged. Ask an authorised staff member for help or call TransLink on 13 12 30. Card readers Card readers have been installed on TransLink buses and ferries as well as at train stations.
Train stations  touching off at a card reader Ferries Fare gates  touching on at a gated station Gates will also be installed at Brunswick Street station following the refurbishment. The new fare gates will remain open for customers with paper tickets and you should continue to present your paper ticket to TransLink Transit Officers and station staff. Handheld card reader Handheld card readers enable authorised staff and TransLink Transit Officers to verify proof of payment for a journey. TransLink Transit Officers may ask to check your go card using a handheld reader, just as they can check for valid paper tickets. Fare machines  fare machine Touch screen fare machines are located at QR stations. Fare machines sell paper tickets (coins or notes only, change will be given in coins), top up, balance and transaction history functions. go retailer devices go card retailers use these terminals to sell and top up go cards. |
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